FAQ
Please see TOS for information on payment plans, cancellation policy, refunds.
If, after viewing both this page and the TOS, you still have an inquiry, please feel free to directly contact Dash on telegram: @DashCoyote. All methods of getting in touch can also be found on the Contact page.
Where are you based out of?
Desert Fizz was once based out of Fort worth, Texas. These days, new base of operations is in Portland, Oregon.
What are your hours of operation?
Hours of operation are Monday through Friday, 12pm - 8pm PDT.
Do you have a Trello?
What's your usual turnaround time?
Obviously, it depends on your place in queue, but once work begins on your suit, expect the turnaround to take between one week to a month depending on whether you ordered a partial or a fullsuit, and how detailed said suit is.
Can I get a suit rush ordered?
Rush order slots are available, however, given that the queue going forward will never exceed 3 commissions at a time, it may not be necessary.
How is your time managed on these projects?
Very meticulously.
I don't have a ref sheet. Can I still commission you?
Only if you wish to do an artistic freedom piece. Otherwise please have a ref sheet available that shows front and back for simplistic designs. For more complicated designs, a side view is required. Various art pieces of your character will not do. Also, please make sure your ref sheet isn't shaded!
Do you charge tax?
As of 11/22/2021, tax is included in price.
Are your prices open to negotiation?
No.
Allergy warnings/Cleanliness concerns?
Your fursuit head is made in a nice, clean office.
If you are allergic to dogs, keep in mind we do have canine helpers around for moral support. Beyond the small chance of seeing an accidental dog fur, there are no cleanliness concerns. Neither Anah nor Dash smoke cigarettes, nor do we hand sew with cheeto dust on our fingers. Fur, foam, and polyfil are kept stowed away in a clean, dry place.
Do you do refurbishments?
Refurbishments are done on an individual basis, and don't require our form to be open to accept. Just message on telegram and we can discuss details, pricing, and whether or not a refurbishment is possible.