FAQ
Please see TOS for information on payment plans, cancellation policy, refunds.
If, after viewing both this page and the TOS, you still have an inquiry, please feel free to directly contact us. All methods of getting in touch can be found on the Contact page.
What are your hours of operation?
Hours of operation are Monday through Friday, 12pm - 8pm CDT.
How many employees does Desert Fizz have?
Currently, we are a two-person team. Check out the Meet Your Makers page for more info on who does what!
Do you have a Trello?
What's your usual turnaround time?
Obviously, it depends on your place in queue, but once work begins on your suit, expect the turnaround to take between one and three weeks, depending on whether you ordered a partial or a fullsuit, and how detailed said suit is.
Can I get a suit rush ordered?
Yes, we do rush orders in which your suit will be worked on side by side with the next person in queue. We believe in doing all suits in order based on who paid first, so this way we can accommodate both without fuss.
With rush orders, a fee will be tacked onto the original suit price. This fee is based on how many rush orders we've already processed in a season. The fee varies, and can be quite high. We do this, not to be greedy, but to manage everyone without causing backup. Everyone wants their suit as soon as possible, and we want to make it so that we can still manage a good flow.
We have a limited amount of rush order slots available, however. At this time we have zero left for the remainder of the 2021 calendar year.
How is your time managed on these projects?
Very meticulously.
I don't have a ref sheet. Can I still commission you?
Only if you wish to do an artistic freedom piece. Otherwise please have a ref sheet available that shows front and back for simplistic designs. For more complicated designs, a side view is required. Various art pieces of your character will not do. Also, please make sure your ref sheet isn't shaded!
Do you charge tax?
As of 11/22/2021, tax is included in price.
Are your prices open to negotiation?
No.
Allergy warnings/Cleanliness concerns?
Your fursuit head is made in a nice, clean office in which pets never traverse.
If you are allergic to dogs, keep in mind we do have canine helpers around for moral support. Beyond the small chance of seeing an accidental dog fur, there are no cleanliness concerns. Neither Anah nor Dash smoke cigarettes, nor do we hand sew with cheeto dust on our fingers. Fur, foam, and polyfil are kept stowed away in a clean, dry place.